[section is_fullwidth=”” addcontainer=”container” margin=”” nopadding=”” grey=”” background_image=”” video=”” background_color=”” class=”” auto_generated=”” first_in_builder=”1″ _made_with_builder=”true”][row][column width=”1_1″ demo_text=”” demo_select=”” _made_with_builder=”true”][text_block text=”<p>The system offers 2 ways of handling the differing requirements for cancellations.</p><p>Cancelling a rider off of a lesson completely:</p><ol><li>Find the rider in the lesson who you wish to delete.</li><li>Next&nbsp;to the name of the rider are a few icons, one of which is a dustbin.&nbsp;Click it and the you are asked to confirm the deletion from this lesson.</li><li>If&nbsp;you have already taken a payment using the "Credit Used" option&nbsp;&nbsp;i.e taking from a riders existing credit balance, that money will&nbsp;be put back on the riders credit for use somewhere else.</li></ol><p>&nbsp;</p><h6>Charging a late cancellation fee:</h6><ol><li>Go into the lesson and find the rider.</li><li>Next to the riders name is the drop down box where you would&nbsp;select a horses name.&nbsp; Choose Cancellation from this list and press&nbsp;"Update".</li><li>Now just below the riders info. a new text field appears into which you can put the reason why &nbsp;the rider cancelled.</li><li>This means of cancelling a rider has left the rider in the&nbsp;lesson so you can log the cancellation and charge for the lesson i.e a&nbsp;last minute cancellation, but this method may block you from adding&nbsp;another rider to replace them if the lesson has a limited number of&nbsp;entrants … we have a fix for this.</li><li>In the same screen you are currently in look to the top and&nbsp;find a small tick box next to the words "Lesson override for number of&nbsp;riders"&nbsp;&nbsp; Tick it and click update.</li><li>Now you can add more riders.</li><li>Now we have to deal with the money for this lesson.&nbsp; It&nbsp;might be that the person hasn't paid in advance and you want them to Pay&nbsp;Later.</li><li>So, right after you have chosen Cancellation as the horse type move to the right and under Payment type choose "Pay Later"</li><li>In the red box with a zero in it take out the zero and in &nbsp;the grey box with a zero in it enter the balance owed. What this does&nbsp;is stop the lesson showing as a debt but allows you to see for all time&nbsp;how much money was set to Pay Later.</li><li>Now we need to add a warning note against this riders name that will flag up and warn other staff that money is owed.</li><li>Just under the horses name that you changed to Cancellation is a&nbsp;yellow box with "N" in it.&nbsp; Click this and enter a note like "&pound;34&nbsp;owed for lesson on 10 March"</li><li>This note carries with the riders details and flags up in red until the note is cleared.</li><li>Let's imagine the rider then comes in at a later date to have a&nbsp;lesson. &nbsp; You notice the red warning info that they owe the fee&nbsp;for a previously cancelled lesson.</li><li>I would suggest you add the 2 fees together for todays' lesson&nbsp;and the previous one. &nbsp;Then put the whole fee against todays lesson&nbsp;so it shows as income today today. &nbsp;You then need to clear the&nbsp;riders warning note.</li></ol>” _made_with_builder=”true”][/text_block][/column][/row][row][column width=”1_2″ demo_text=”” demo_select=”” _made_with_builder=”true”][button btn_text=”Riding centre software SUPPORT” btn_link=”https://www.stable-management.co.uk/support-for-riding-centres-by-stable-management/support-for-riding-centre-booking-system/” btn_type=”btn-primary” centered=”centered” target=”_self” _made_with_builder=”true”][/button][/column][column width=”1_2″ demo_text=”” demo_select=”” _made_with_builder=”true”][button btn_text=”If you still need help get in touch now!” btn_link=”https://www.stable-management.co.uk/contact” btn_type=”btn-primary” centered=”centered” target=”_self” _made_with_builder=”true”][/button][/column][/row][row][column width=”1_1″ demo_text=”” demo_select=”” _made_with_builder=”true”][widget_area sidebar=”” _made_with_builder=”true”][/widget_area][/column][/row][/section]